✈ 台灣出貨時間 Delivery time Taiwan: 2-5 工作天 business days / Official Almea Xlash Products

條款和條件 Terms & Conditions

條款和條件

Terms & Conditions

1. 協議 Agreement

1.1 通過Xlash.tw網站購買,您同意簽訂遠距離協議

By purchasing on Xlash.tw, you are entering a distance agreement with Wholesale and Retail LP

2. 交貨政策 Delivery Policy

2.1 Xlash.tw在本網站提供全球免運費,不包括中國大陸。

Xlash.tw are offering Free Delivery on all orders place on this site.

2.1我們的政策是在2個工作日內發貨,一般國際訂購在3-5個工作日內發貨,但有時貨運公司可能會延誤。

Our policy is to try to despatch all orders within 3 business days and delivery time is normally 3-5 business days outside of Taiwan. However this shall be considered as indicative timeframe as there might be subject to delays with the courier.

2.2 不同國家,我們使用不同的貨運公司

We use different shipping companies; UPS, Fedex, DHL – depending on country.

2.3 對於國際交貨,我們與不同的貨運公司合作,並從我們最近的倉庫運送給您,以確保最快的交貨時間。不能保證國際交貨時間。

For international deliveries we work with different shipment companies and ship from our closest warehouse to you to make sure best and quickest delivery time. There is no guarantee of delivery time for international delivers.

2.4 我們運送到網站上有列出的國家名單

We deliver to the countries listed on the Website.

2.5 如果您從網站訂購貨物以送達到國際送貨目的地之一,則您的訂單可能需要在運送到達目的地時適用的進口關稅和稅金。請注意,我們無法控制這些費用,我們無法預測其數額。您將負責支付任何此類進口關稅和稅款。在下訂單之前,請聯繫當地的海關辦事處獲取更多信息。

If you order goods from the Website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

2.6 我們將訂單中所有商品一次出貨給您。我們將直接您訂單出貨到指定的交貨地址。請看有關我們交付的地點和可用的交貨的詳細信息選項,請參閱交貨信息。一張訂單我們無法出貨到多個地址。商品將寄送到您指定地址。我們不負責任何額外的寄送地址

We will deliver all Products comprised in your order in one delivery. We will deliver directly to the delivery address specified in your order. Please see delivery information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses. Deliveries will be made to your door. We are not responsible for any additional carrying or positioning of products ordered.

3. 價格政策Price Policy

3.1 價格有可能隨時更改,但更改不會影響我們已出貨確認的訂單。

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

4. 付款政策 Payment Policy

4.1

在Xlash.tw上,您可以使用信用卡(Visa,MasterCard,JCB和聯銀)付款。所有付款均通過綠界進行安全處理。

On Xlash.tw you can pay with your PayPal account or with Credit/ Debit Card (Visa, MasterCard, JCB, and Union Pay). All payments are securely processed through EC Pay.

4.2 我們接受以下貨幣的付款;英鎊,美元,澳元,歐元或瑞典克朗

We accept payments in following currencies; GBP, USD, AUD, EURO or SEK

4.3 大多數主要信用卡進行付款完成訂單或7-11超商貨到付款

We cannot complete your order until you have paid for it in full. Payment can be made by most major credit or debit cards, by completing the relevant details on the “Order Summary” page.

4.4 所有信用卡持有人可能需要發卡機構進行驗證檢查和授權。如果您的卡的發行人拒絕授權付款,我們將不接受您的訂單,我們將不承擔任何延誤或不交貨的責任,我們沒有義務通知您拒絕的原因。

All credit/debit card holders may be subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

4.5 Xlash.tw不存儲任何信用卡詳細信息

Xlash.tw do not store any Credit/ Debit card details.

5. 取消,退貨和退款政策 Cancellation, Returns and Refund Policy 

5.1 訂單一經處理,我們無法取消訂單。一旦你有“完成訂單”,我們就不能終止訂單。

Once an order has been processed we are unable to cancel it (or any part of it). We cannot stop an order once you have “Checked Out”.

5.2 如果您在出貨後決定取消訂單,您將有責任將其退回給我們,風險自負。所有此類產品應在產品收到後14天內退回。在退貨之前,您必須保留產品的所有權,並妥善保管。您將我們未使用的產品(除了在合理需要檢查的範圍之外)以及與原始產品包裝一起收到的相同條件,通過我們的退貨程序中提到的方法之一。

Where you decide to cancel an order after we have dispatched the Products, you will be under a duty to return them to us, at your own risk. All such Products should be returned within 14 days after the Products have been delivered to you. Until such time as they are returned, you must retain possession of the Products and take reasonable care of them. You should return the Products to us unused (except to the extent reasonably necessary to examine them), and in the same condition in which you received them together with the original Product packaging, by one of the means set out in our returns procedure.

5.4 取消您的訂單並退回產品後,我們向您的信用卡扣除的任何款項將全額退還。我們將在合理的時間內通過電子郵件通知您退款。我們通常會使用您最初使用的相同方式退還您收到的任何款項以支付購買費用。作為禮物購買的產品的退款只能提供給訂購人員的信用卡。我們通常會盡快處理您的退款,無論如何,在您取消訂單後的30天內完成。

After you cancel your order and return the Products, any sum debited by us to your credit/debit card will be refunded in full. We will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refunds for Products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of you cancelling your order.

5.5 如果您購買的任何產品損壞,錯誤或不正確,,我們可能會根據您的合法權利酌情提供交換或退款。如果您認為產品有問題,您應該按照退貨程序將產品退回給我們。如果您對退貨有任何疑問,請與我們聯繫

If any Product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a Product is faulty, you should return the Product to us in accordance with the returns procedure. If you have any questions regarding returns, please contact us.

5.6 我們取消,退貨和退款的政策不會影響您的法定法定權利。

Our policy on cancellations, returns and refunds does not affect your statutory legal rights.

6. 不滿意退費 Money Back Guarantee Policy 

6.1 每周有數千名客戶,我們的目標是讓他們滿意。如果您不滿意從Xlash.tw訂購的任何產品,我們提供給退費服務(麻煩提供發票)。但是我們建議您使用Xlash或Xbrow至少3-5週來完成一個很好的結果。如果您對我們的任何產品感到不滿意,請發送電子郵件至contact@xlash.tw。

With thousands of customers every week, our goal is to keep them all satisfied. If you, against all odds, would be un happy with any of our products that has been ordered from Xlash.tw, we offer to give you the money back. However we recommend you to use Xlash or Xbrow for at least 3-5 weeks to accomplish a good result. If you are not happy with any of our products please email us with your order number to contact@xlash.tw.